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VOCLA™ has a fair and simple returns policy. You can easily return an item. All we ask for is the following:
Please return items within 30 days of delivery and;
Please return items in a condition suitable for re-selling - unworn, in their original condition and with all tags and original packaging intact and undamaged.
If you would like to try underwear or swimwear on for size or fit, the best option is to do this over other clean underwear. For hygiene reasons, please do not try underwear or swimwear on against naked flesh as it would then be considered as worn. We are unable to accept returns of worn items unless the only way to discover a fault is by wearing or washing them. All returns are checked.
If you would like to return items please complete the form on the back of your invoice and send this enclosed with your return. 
If your item is faulty, was miss-described or the wrong items have been delivered, VOCLA™ is at fault. Please message us to arrange the return.  If VOCLA™ is not at fault and you wish to return items, you will be responsible for returning the item(s) to VOCLA™ at your cost. You must take reasonable care to ensure that they are not damaged in the meantime or in transit. Please remember to obtain a certificate of posting.
If your item develops a fault within 3 months of the order, please contact us so we can send a replacement. VOCLA™ will not send replacement items or make refunds for items purchased more than 3 months ago.
When your item(s) is received back to VOCLA™, refunds are usually made the same day. Refunds are completed in the same manner in which payment was received. Please note that postage & packaging charges on your original order are not refundable.

Related downloads:

  • Returns Form

    Download this Returns Form and send it with your returns if you have lost or want to keep the invoice enclosed in your parcel.