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Returns

VOCLA™ has a fair and simple returns policy. You can easily return an item. All we ask for is the following:

  • Please return items within 30 days of delivery and;
  • Please return items in a condition suitable for re-selling - unworn, in their original condition and with all tags and original packaging intact and undamaged.

If you would like to try underwear or swimwear on for size or fit, the best option is to do this over other clean underwear. Please ensure that you have not been smoking or wearing perfume/deodorant which may leave a scent or mark on items. For hygiene reasons, please do not try underwear or swimwear on against naked flesh as it would then be considered as worn. VOCLA™ is unable to accept returns of worn items unless the only way to discover a fault is by wearing or washing them. All returns are checked with a UV light to ensure they are hygienic for resale. Unsuitable returns will be forwarded back to your delivery address.

If you would like to return items, please complete the Returns Form on the back of your invoice and send this enclosed with your return(s). Alternatively, you can download the Returns Form on our website or request this by contacting us.

VOCLA™ offers exchanges on UK orders only. If you would like to exchange an item for the same item in a different colour or size, please e-mail us and we will hold the exchange whilst we await the return. If you would like a different item entirely or if it is an International order, please place a new order for this and return the unwanted item(s).

If your item is faulty, was miss-described or the wrong items have been delivered, VOCLA™ is at fault. Please e-mail us with images of any fault so we can assess this and arrange the return. If VOCLA™ is not at fault and you wish to return items, you will be responsible for returning the item(s) to VOCLA™ at your cost. You must take reasonable care to ensure that they are not damaged in the meantime or in transit. Please remember to obtain a certificate of posting. Any lost return parcels will be your responsibility.

If your item develops a fault within 3 months of the order, please contact us so we can send a replacement. VOCLA™ will not send replacement items or make refunds for items purchased more than 3 months ago.

When your item(s) is received back to VOCLA™, refunds are made within 7 days to the original method of payment.  Please note that postage & packaging charges on your original order are not refundable.

Lucky Dip products cannot be returned or exchanged unless they are faulty.

INTERNATIONAL RETURNS (OUTSIDE THE EU): Please write 'RETURNED GOODS' on both the parcel and the Customs Form and declare a zero value for the value of the goods. If import taxes are applied, VOCLA will not pay them and the parcel will be returned to you so that the Customs Forms can be correctly completed.

Extended Christmas Returns: Orders placed after November 1st as Christmas presents can be returned at any time up to 15th January. 

Extended Valentines Returns: Orders placed after January 1st as Valentines presents can be returned at any time up to 28th February.

Download Returns Form.

© Copyright VOCLA Ltd 2012. VOCLA™ is a trademark of VOCLA Limited

Related downloads:

  • RETURNS FORM

    Download this Returns Form and send it with your returns if you have lost or want to keep the invoice enclosed in your parcel.