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Delivery & Shipping

VOCLA offers a range of delivery options which are detailed below. The delivery timescales represent the estimated delivery time after dispatch of the parcel. Orders placed before 3pm GMT are dispatched the same working day except during busy periods when they may be dispatched the next working day.

UK
FREE options on every order

SERVICE

FEE

EXPECTED DELIVERY

POSTAL SERVICE

NOTES

FREE

FREE

3 to 4 working days

Royal Mail 48

Delivery Monday to Saturday. If you are not at home, your postal worker will either leave the parcel with a neighbour or will leave a calling card so you can collect the parcel, re-arrange the delivery date or delivery location. VOCLA receives delivery confirmations from the Royal Mail on every parcel.

FASTER

£1

1 to 2 working days

Royal Mail 24

As above.

TRACKED

FREE to £2.50

2 to 3 working days

Royal Mail Tracked 48

Tracking will be provided by e-mail and SMS where these details are provided on the order. FREE on orders over £85. £2.50 on orders up to £85. 

Tracked parcels can be left in a safe place - please e-mail us to let us know your safe place.

FASTER TRACKED

£1 to £3.50

1 to 2 working days

Royal Mail Tracked 24

Tracking will be provided by e-mail and SMS where these details are provided. £1 on orders over £85. £3.50 on orders up to £85. 

Tracked parcels can be left in a safe place - please e-mail us to let us know your safe place.

EXPRESS

£6.50

Next working day, before 1pm

Royal Mail Special Delivery

Delivery by 1pm on the working day following dispatch. VOCLA gurantees to refund your delivery fee if the parcel is late. Earliest delivery 7am.

SATURDAY

£10

Saturday, before 1pm

Royal Mail Special Delivery

Delivery by 1pm on the Saturday after you order. VOCLA guarantees to refund your delivery fee if the parcel is late. Earliest delivery 7am.

Deliveries to the Channel Islands are priced as above. Delivery to the Channel Islands is likely to take an extra working day. 

EUROPE

SERVICE

FEE

EXPECTED DELIVERY

POSTAL SERVICE

NOTES

AIRMAIL

FREE on orders up to €85

5 to 9 working days

Airmail

Available for: Austria, Belgium, Denmark, Finland, France, Germany, Ireland, Luxembourg, Netherlands, Sweden. No tracking number will be provided. Not available during sale periods.

TRACKED OR SIGNED

€7

2 to 6 working days

Royal Mail International Tracked or Signed

TRACKED: Austria, Belgium, Bulgaria, Canary Islands, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Gibraltar, Greece, Hungary, Iceland, Ireland, Italy, Latvia, Lithuania,  Luxembourg, Malta, Netherlands, Norway (from May17) Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, Switzerland, Turkey.

SIGNED: All European countries not listed above.

INTERNATIONAL

SERVICE

FEE

EXPECTED DELIVERY

POSTAL SERVICE

NOTES

TRACKED

$10

6 to 8 working days

Royal Mail International Tracked

Tracked delivery to: Argentina, Australia, Brazil, Canada, Hong Kong, Indonesia, Israel, Japan, Malaysia, New Zealand, Singapore, South Korea, Thailand, USA.

SIGNED

$10

6 to 8 working days

Royal Mail International Signed

All countries not listed above. 

If you use a different currency to pay, the delivery charge will be the equivalent of the above charges in that currency and this will be displayed at the checkout.
You will receive an e-mail confirmation when your order is dispatched.
Tracking numbers will be provided by e-mail for International tracked or signed services and these can be tracked on the Royal Mail Track And Trace website. Once the parcel arrives in your country, we recommend then using the track and trace facility of your local postal provider. A list of local providers can be downloaded at the bottom of this page.
Parcels are dispatched with discreet packaging, containing no branding. However, we do have to put a general declaration of the contents on Customs forms where goods are exported outside the EU. The description will be as simple as 'mens underwear' or 'mens swimwear'.

CUSTOMS
If your order is being delivered outside the European Union, you or the recipient may be charged import duties/taxes by local Customs authorities.

COUNTRIES
We currently deliver to the following countries: Australia, Austria, Belgium, Brazil, Bulgaria, Canada, Canaries, Channel Islands, China, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Gibraltar, Greece, Guernsey, Hong Kong, Hungary, Ireland, Israel, Italy, Japan, Jersey, Latvia, Lithuania, Luxembourg, Malaysia, Malta, Netherlands, New Zealand, Norway, Philippines, Poland, Portugal, Puerto Rico, Romania, Saudi Arabia, Singapore, Slovakia, Slovenia, South Africa, South Korea, Spain, Sri Lanka, Sweden, Switzerland, Taiwan, Turkey, UK, UAE, USA.
If your country is not listed, please e-mail us at contact@vocla.com as we may be able to deliver to you.

LATE OR LOST
The delivery timescales are estimates and are not guaranteed because our service providers do not guarantee the delivery timescale. Only the UK Express Special Delivery service is a guaranteed timescale.
For UK services, orders are not considered to be lost until 15 working days past the expected delivery date. VOCLA receives delivery confirmations from the Royal Mail on all parcels, via GPS 2D barcodes that are scanned on delivery, tracking or signature services on the parcels. These confirmations will be checked once this timescale has passed and replacement items sent. It is the policy of VOCLA to send replacement items if available, rather than issue a refund. We will also send a Missing Parcel Form which needs to be signed so that a claim for loss can be made with the Royal Mail. This would need to be signed after 15 working days have passed and any refund would only be processed once this form is returned.
For International services, orders are not considered to be lost until 25 working days past the expected delivery date. Tracking and signatures confirmations will be checked once this timescale has passed and replacement items sent. It is the policy of VOCLA to send replacement items if available, rather than issue a refund. Most late International parcels relate to the parcel being held-up with Customs authorities. If the tracking for a parcel does not work on the local courier website, this usually means that the parcel is still being processed by Customs and hasn't yet been passed to the local courier. The length of time taken by Customs authorities varies by country, is outside the control of VOCLA and VOCLA is unable to contact Customs during this time.

© Copyright VOCLA Ltd 2012-2017. VOCLA™ is a trademark of VOCLA Limited

Related downloads:

  • Track Parcels

    Details of International postal providers who deliver parcels onwards once parcels have arrived in the local country.