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For P&P charges, please refer to the 'Postage and Payments' tab above the listing and select the relevant delivery country. VOCLA offers a range of services to choose from, dependent on the delivery country.
We aim to dispatch all orders within 1 working day of payment authorization. Delivery times are not guaranteed and are subject to any delays resulting from postal delays, parcels held by Customs or force majeure.
UK Deliveries
We use Royal Mail. All orders are tracked by 2D GPS barcodes, signatures or other tracking.
International Deliveries
We use Royal Mail who will pass the parcel to their overseas postal partners. We will provide a tracking number where you will be able to track the parcel on the Royal Mail website and later on the website of the overseas postal partner. Please note that tracking can only be provided if you select a tracked postage service. 
If your goods are being delivered outside the EU, you or the recipient may be charged import duties/taxes by local Customs authorities. 
Lost Parcels
We are unable to consider an item as lost until after 15 working days for UK deliveries and 25 working days from the expected delivery date for International deliveries as this is the policy of the Royal Mail. Where items are lost, it is the policy of VOCLA to send replacement items rather than issue refunds, in order to combat fraudulent claims.